Revolution Personal Training Pty Ltd (ABN 54 107 989 893) as trustee for the Revolution Personal Training Trust, trading as RevoPT (“RevoPT”, “we”, “us”, “our”), is committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we handle health information in line with the Health Records Act 2001 (Vic) and the Health Privacy Principles.

This Privacy Policy explains what we collect, why we collect it, how we use and share it, and how you can access it, correct it or complain. It applies to our website, our studio, our booking, member and clinical systems, and all of the services we provide, including personal training, group and semi-private training, and exercise physiology.

Version 2026.11. Last updated: November 2026

Who we are and how to contact us

Our website is https://www.revolutionpersonaltraining.com.au.

For any question about this policy, to access or correct your information, or to make a privacy complaint, contact our Privacy Officer:

  • Email: hq@revopt.com.au
  • Phone: 1300 362 311
  • Post: 17A Market St, South Melbourne VIC 3205

What we collect

What we collect depends on how you deal with us. It may include:

  • Identity and contact details: your name, date of birth, address, email and phone number, and your emergency contact’s name and phone number.
  • Membership and account information: your membership type, bookings and attendance, purchases, preferences, and your communications with us (including calls, emails, text messages, web chat and social media messages).
  • Payment information: billing records and limited card or account details. Your full card or bank details are collected and stored by our payment providers. We do not store full card numbers.
  • Health information: your answers to our pre-exercise screening, injury and medical history, medications relevant to exercise, pregnancy status, medical clearances and certificates, fitness assessments and measurements, and training and progress notes. For exercise physiology clients this also includes clinical notes, assessment results, treatment records, referrals and reports, and Medicare, DVA, NDIS, WorkCover, TAC or private health fund details where relevant.
  • Signed documents: your acceptance of our terms, waiver and consent forms, with the date and time.
  • Images and recordings: photos and video taken in the studio or at events (used in marketing only with your consent), and CCTV footage recorded in the studio for safety and security.
  • Website and technical information: your IP address, device and browser details, pages visited and similar data collected through cookies and tracking tools.

Health and other sensitive information

Health information is sensitive information and has a higher level of protection. We collect it only where it is reasonably necessary to provide our services safely (for example to screen you before exercise, design or adjust your program, deliver exercise physiology care, or respond to an emergency), and with your consent. We do not use or disclose your health information for another purpose unless you consent, you would reasonably expect it and it is directly related to the reason we collected it, or the law requires or allows it. We do not use health information for marketing.

How we collect it

We collect information directly from you wherever we can: when you enquire, sign up, complete forms, book or attend sessions, pay, or contact us. We also collect information from:

  • third-party booking platforms you use to book with us (such as ClassPass);
  • your referring doctor or health practitioner, and funding bodies, for exercise physiology services;
  • our service providers; and
  • cookies and analytics tools when you use our website.

If you choose not to give us some information (for example your pre-exercise screening answers), we may not be able to provide our services to you safely or at all. You can make a general enquiry without identifying yourself.

Why we collect, hold, use and disclose it

We use personal information to:

  • set up and manage your membership, bookings and account;
  • screen you for exercise, design and adjust your training or exercise physiology program, and keep you safe;
  • process payments, direct debits, refunds and arrears;
  • process Medicare, DVA, NDIS, WorkCover, TAC and private health fund claims and reports where relevant;
  • reply to your enquiries and support you as a member;
  • send service messages and, where permitted, marketing messages;
  • improve our services and carry out internal reporting and analysis;
  • keep our premises, team and members safe; and
  • meet our legal, regulatory and insurance obligations, including managing incidents and claims.

Marketing

We send marketing messages only where you have consented or the law otherwise allows. Every marketing message includes a way to opt out, and you can also opt out at any time by contacting us. Opting out of marketing does not stop service messages about your membership or bookings.

Automated tools and AI

We use software, including AI tools, to help us run the business. This includes:

  • an AI chat assistant on our website and messaging channels that answers common questions and helps people book;
  • automated messages and reminders triggered by your enquiries, bookings, attendance and membership status; and
  • AI tools that help our team draft replies, summarise notes, prepare reports and identify members who may need a check-in.

These tools use information such as your contact details, enquiry and message history, bookings, attendance and membership status. Our team oversees these tools. We do not use automated tools on their own to make decisions that could significantly affect your rights or interests, such as cancelling a membership, refusing service or making clinical decisions. Those decisions are made by a person. You can ask to deal with a person at any time.

Who we share it with

We do not sell personal information. We share it only as needed to run our business and deliver our services, including with:

  • Mindbody, our booking, member-management and payment platform, and its payment partner Stripe;
  • Halaxy, our clinical practice system for exercise physiology records, bookings and claims;
  • HighLevel, our customer communication system for enquiries, messaging and marketing;
  • Square, for some invoices and purchases;
  • Google Workspace, for email and documents, and Xero and our bookkeepers, for accounting;
  • other technology providers that support our operations, including website hosting, email delivery, member retention and AI service providers;
  • third-party booking platforms you use to book with us (such as ClassPass), limited to booking and attendance information;
  • your doctor and other health practitioners involved in your care, with your consent or as part of a referral;
  • Medicare, DVA, the NDIS and plan managers, WorkCover, TAC and private health funds, where you use them to fund services;
  • our professional advisers and insurers;
  • a purchaser or prospective purchaser of our business, under confidentiality; and
  • government agencies, regulators, courts and law enforcement, where the law requires or allows it.

We require our service providers to protect your information and to use it only for the purpose we engaged them for.

Overseas disclosure

Some of our service providers store or process information outside Australia, mainly in the United States, and possibly in other countries where they or their sub-processors operate. These include Mindbody, Stripe, HighLevel, Square, Google, Meta and our AI service providers. We take reasonable steps to make sure overseas recipients handle your information consistently with the Australian Privacy Principles.

Cookies and online tracking

Our website uses cookies and similar technologies to run the site, remember your preferences and understand how the site is used. We use Google Analytics and Google Tag Manager to measure traffic, and the Meta Pixel and Meta’s Conversions API to measure and improve our advertising. We may also share hashed contact details with Meta and Google to build or exclude advertising audiences (for example so that current members are not shown new-member advertising). You can control cookies in your browser settings and opt out of personalised advertising in your Google and Meta account settings. Some embedded content, such as videos, may set its own cookies under the privacy policy of the provider.

How long we keep it

We keep personal information only for as long as we need it for the purposes above and to meet our legal, accounting and insurance obligations. In general:

  • health records for exercise physiology clients are kept for at least 7 years after the last service, as required by the Health Records Act 2001 (Vic);
  • screening forms, waivers, incident records and membership records are kept for at least 7 years after you last attend;
  • financial records are kept for at least 7 years; and
  • CCTV footage is overwritten on a regular cycle unless it is needed for an incident or claim.

When information is no longer needed, we take reasonable steps to destroy or de-identify it.

How we protect it

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These include access controls on our systems, limiting access to health information to people who need it, confidentiality obligations for our team and contractors, and using reputable service providers. No system is completely secure, so we cannot guarantee security.

Data breaches

If a data breach is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Access and correction

You can ask for access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact our Privacy Officer. We will respond within 30 days. Access is usually free. If we refuse a request, we will tell you why in writing. Exercise physiology clients can also ask us to transfer their health records to another provider.

Complaints

If you think we have mishandled your information, please contact our Privacy Officer first. We will acknowledge your complaint within 7 days and respond within 30 days. If you are not satisfied, you can contact:

  • the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992; or
  • for health information, the Health Complaints Commissioner (Victoria) at hcc.vic.gov.au or 1300 582 113.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always on our website, and the “Last updated” date shows when it was last revised.